My Journey into Data Analytics: Enhancing User Experience with Predictive Insights

Kylie Chung
3 min readFeb 15, 2025

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Recently, I embarked on an exciting journey to learn data analytics, focusing on how it can significantly improve user experience (UX). Data analytics offers invaluable insights into user behavior, enabling us to tailor content to meet their preferences effectively. This is particularly useful in the realm of streaming services, where understanding user data can drive engagement and satisfaction.

In my ongoing practice, I am working on a project aimed at predicting what users would like to watch next. The objective is to provide personalized recommendations, ensuring users stay engaged while also assessing if it’s worthwhile for the business to acquire distribution rights for new shows. By having access to predictive analytics, we can create a win-win situation for both users and the company.

Analyzing User Data

To illustrate my process, I used a fictional dataset containing a selection of users, the Netflix TV shows they had watched, and the minimum and maximum durations they spent watching each show. There were 12,000 rows of data. My first step was to calculate the total time duration spent watching each TV show. This foundational analysis helped me understand viewing habits more comprehensively.

Table of fictional data set containing user ID, list of shows, episodes watched, episode length in minutes, and total minutes calculated

Next, I utilized Google Sheets to pivot the data. Given that the original dataset contained over 2,000 rows, creating a pivot table allowed me to manipulate the data more efficiently. In this new table, I calculated the sum total, average, minimum, and maximum minutes watched.

Exploring Correlations

With the pivoted data in hand, I calculated the probability that a user who watched one show would also watch another, using the CORREL function. A value closer to 1.0 indicates a strong likelihood of correlation. Interestingly, I found that the show “The Good Place” had the highest correlation with “Wednesday.” This insight suggests that users who enjoyed “The Good Place” are likely to be interested in “Wednesday,” making it a prime candidate for acquisition.

Table calculating the correlation of different shows against each other. The closer to 1.0 the higher the correlation.

To visualize this correlation, I created a scatter graph featuring an trend line. This graph effectively demonstrated the positive relationship between the duration of minutes watched for both shows. The clarity of the visual representation made it easy to understand the connection between viewer habits.

A scatter graph with a trend line to demonstrate a postive correlation.

Conclusions and Next Steps

In conclusion, the analysis indicates that pairing “The Good Place” with “Wednesday” would be a strategic move for the business, as there is a high probability that users will enjoy “Wednesday” if they have watched “The Good Place.”

To further solidify these findings, I plan to delve deeper into the dataset by examining how many users have watched “The Good Place” and the total time they spent watching it. This additional data will help confirm user interest and preferences.

Utilizing Scatter Graphs for User Data Analysis

In summary, scatter graphs can be powerful tools for demonstrating specific user data correlations. Here are a few ways I can utilize them in future analyses:

  1. Comparing Viewing Durations: I could compare the viewing durations of various shows to identify trending favorites among user groups.
  2. User Engagement Over Time: By plotting engagement metrics over time, I can visualize how user preferences evolve.
  3. Demographic Insights: Analyzing viewing habits across different demographics can reveal insights into targeted content strategies.

As I continue my journey in data analytics, the insights gained will not only enhance user experience but also drive informed business decisions in the competitive streaming landscape.

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